# Lovndry Privacy Policy
Effective date: July 30, 2025
Who we are: Lovndry (“Lovndry,” “we,” “us,” or “our”) provides laundry pickup and delivery services in and around Denton, Texas.
How to contact us
* Email: [[email protected]](mailto:[email protected])
* Phone: (940) 240-3653
> This policy explains what we collect, how we use it, and the choices you have. It applies to our website, waitlist and booking forms, SMS/texting, email, and customer service interactions.
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## 1) Information we collect
You provide:
* Contact details (name, email, phone, address).
* Service details (pickup notes, preferences like fragrance-free, membership tier, household size).
* Communications (texts, emails, chat messages, survey responses, reviews).
Payment info (handled by our payment processor; we *do not** store full card numbers).
Automatically collected:
* Device and usage data (IP address, browser type, pages viewed, referral URLs, approximate location).
* Cookies or similar tech for analytics and website function.
From service providers/partners:
* Analytics (e.g., Google Analytics).
* Payment processor (e.g., Stripe) provides payment status/last 4 digits/brand.
* Website/CRM/communications platforms (e.g., hosting, email/SMS delivery).
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## 2) How we use information
* Provide and schedule pickup/delivery services.
* Create and manage your account/membership.
* Send service messages and reminders (email/SMS), including missed-call texts.
* Process payments and prevent fraud.
* Customer support and quality assurance (including call or message logs).
* Improve our website and services (analytics, troubleshooting).
* Marketing (with your consent where required); you can opt out anytime.
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## 3) SMS/Text messaging
By providing your mobile number, you agree to receive texts from Lovndry about your account, reminders, and offers. Message & data rates may apply.
Opt out: reply *STOP** to any message.
Help: reply *HELP** or contact (940) 240-3653 / [[email protected]](mailto:[email protected]).
* Frequency varies. We honor carrier and TCPA rules.
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## 4) Payments
Payments are processed by third-party processors (e.g., Stripe). We receive confirmation details (like payment status) but do not store full credit card numbers.
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## 5) Cookies & analytics
We use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can control cookies in your browser and via our cookie banner. We may use analytics tools (e.g., Google Analytics) and ad platforms (e.g., Meta/Google Ads) which may set their own cookies.
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## 6) When we share information
We don’t sell personal information. We share only as needed to run our business:
* Service providers (hosting, CRM, SMS/email delivery, payment processing, route logistics).
* Legal compliance, safety, or to protect rights.
* With your direction (e.g., posting a public testimonial).
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## 7) Data retention & security
We keep personal data as long as needed for services, legal/compliance purposes, and legitimate business needs, then delete or anonymize it. We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.
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## 8) Your privacy choices
* Access/Update: Ask for a copy or correction of your info.
* Delete: Request we delete your info where applicable.
* Marketing opt-out: Unsubscribe from emails via the link; reply STOP to texts.
* Cookie controls: Manage in your browser or cookie banner.
Contact [[email protected]](mailto:[email protected]) or (940) 240-3653 to make a request. We may need to verify your identity.
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## 9) State-specific rights
Texas (TDPSA): If applicable to our business size/processing, Texas residents may request access, correction, deletion, and to opt out of targeted advertising or certain profiling.
California (CCPA/CPRA): If applicable, California residents have similar rights and the right to limit use of certain sensitive personal information. We do not use sensitive personal information to infer characteristics.
We do not discriminate against you for exercising your privacy rights.
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## 10) Children’s privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we’ll delete it.
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## 11) Third-party links
Our website may link to other sites. We’re not responsible for their privacy practices. Review their policies.
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## 12) International users
We operate in the United States. If you access the site from outside the U.S., you consent to processing in the U.S., where laws may differ from your jurisdiction.
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## 13) Changes to this policy
We may update this policy from time to time. We’ll post a revised date at the top, and if changes are material, we’ll notify you (for example, by email/SMS or on the site).
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## 14) Contact us
Questions or privacy requests?
Email: [[email protected]](mailto:[email protected])
Phone: (940) 240-3653
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